Service & repairs

Keep your AUG Medical devices performing at their best. Request servicing, spare parts or a repair, and our technical team will guide you through the process.

How servicing works

Simple, tracked, reliable.

Request

Submit the form with your product and the issue you are seeing.

Assess

Our team reviews it and confirms whether it is covered by warranty.

Return

We send return instructions and a reference for your device.

Repair

We service or replace and return your device promptly.

Service request

Request servicing.

Before you submit, it helps to have your product name and, if available, your warranty or activation reference. Not registered yet? You can activate your product first, and check the FAQ for common fixes.

Request received

Thanks. Our service team will review your request and reply with next steps within one business day.